Hi, I’m hoping someone can give me some direction. We pay our homeowners insurance as part of our mortgage payment in escrow. There was a problem with the insurance company not getting our escrow from the mortgage company. I learned this by receiving a call from the agent. I made many calls back-and-forth and finally they reenstated the policy. Then a couple months after that, our mortgage was transferred to a different servicer who wanted the mortgage clause changed to the new servicer. However, they were not able to reach the insurance company and again the insurance got canceled, and because this happened twice, they will not renew it. We were forced to have to get another policy and since we were canceled, and the new policy they gave us is a lot more expensive making our mortgage payment in June an additional $300 a month. This is crazy. Why should we have to pay the extra money because they screwed it up what recourse do I have . And does anybody have any suggestions of where I can go to get a decent rate for my insurance it’s something like $4500 a year. It is a commercial policy that’s why it’s more expensive but more so it’s because of the cancellation that it happened on my policy . Any suggestions or other companies I can try. My personal homeowners does not do commercial or I would bundle. Thanks for any help we get. --66.30.xx.xxx

My guess is that ship sailed and it may be too late with it all recorded and showing cancelled. I would be looking for a new agent and also getting letters of explanation from the bank taking responsibility. I would call your state insurance commissioner and see if there is anything they can do. My commercial loan was escrowing property taxes. It was an in house loan with a local bank. The 3rd party servicer they used screwed up the property taxes and I got letters from the city saying taxes weren’t paid. I checked every week or two with the city and my loan officer. We were within a week of having a lean put on the property and the bank stepped up and paid the taxes. We then signed new documents removing the bank escrowing property taxes. --73.159.xxx.xx

Uuggghhh. I have one mortgage on a rental that the insurance and bank just can't keep it together. Every year I need notice of none renewal and right down to the deadline. I have to pay and then wait for the refund. It's so frustrating! This house has asbestos siding and it's a policy thru my agent to another carrier. This year the mortgage holder service rep said OH the box isn't checked that it's escrowed.... Yet every month the take escrow for taxes and insurance! I feel your frustration! Sorry you are now in such a a situation. --172.59.xxx.xx

If you can't get far enough up the phone tree to someone with power to fix it, consider contacting your local news media --68.229.xxx.xxx

Maybe you don't speak, Insurance! Maybe thru escrow and mortgage, you are paying for Private Mortgage Insurance, which is different then Fire/Liability Insurance. Please check. --47.155.xx.x

Good luck and please let us know what happens. --73.215.xxx.xx

This reminds me of the Hoosterville mortgage company that relies on the phone company to run phone wire to the new office location. --184.59.xxx.xx

What mortgage company is it? --107.147.xx.xx

In EVERYTHING, I hate a third party between me/my payee, my money and the intended recipient/my payor. I see it with the rent collection companies, venmo, cash app, etc. Why anyone voluntarily use this stuff, I've got no idea. --98.237.xxx.xx

The Mortgage Company is Rushmore --66.30.xx.xxx

If you don't get the answer you need, make sure the state is aware that their system is broken. If that still does not get the response you feel is just, file with the local justice --24.101.xxx.xxx

I'm with Ray, work the political angle. Most states have oversight on this. The other option is to seek legal advice. In essence, the new mortgage company cost you money and time. Probably grounds for legal action. --209.205.xxx.xx

I just went through this also...but got mine reinstated. I'm going to bill the mortgage company for my time to get it resolved. If they don't pay up, I will sue the CEO in small claims. Yup--you can do that. I have done it before and prevailed. --76.138.xxx.xxx