All calls to voice mail
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All calls to voice mail (by Roy [AL]) Nov 29, 2018 2:52 AM
       All calls to voice mail (by Gail K [GA]) Nov 29, 2018 3:25 AM
       All calls to voice mail (by Roy [AL]) Nov 29, 2018 3:29 AM
       All calls to voice mail (by RentsDue [MA]) Nov 29, 2018 4:00 AM
       All calls to voice mail (by nhsailmaker [NH]) Nov 29, 2018 4:03 AM
       All calls to voice mail (by Roy [AL]) Nov 29, 2018 4:07 AM
       All calls to voice mail (by Roy [AL]) Nov 29, 2018 4:10 AM
       All calls to voice mail (by moby [IN]) Nov 29, 2018 4:56 AM
       All calls to voice mail (by Sisco [MO]) Nov 29, 2018 5:03 AM
       All calls to voice mail (by Roy [AL]) Nov 29, 2018 5:09 AM
       All calls to voice mail (by Ray-N-Pa [PA]) Nov 29, 2018 5:12 AM
       All calls to voice mail (by nhsailmaker [NH]) Nov 29, 2018 5:12 AM
       All calls to voice mail (by TIM [IN]) Nov 29, 2018 5:17 AM
       All calls to voice mail (by plenty [MO]) Nov 29, 2018 5:28 AM
       All calls to voice mail (by Gail K [GA]) Nov 29, 2018 5:31 AM
       All calls to voice mail (by S i d [MO]) Nov 29, 2018 5:37 AM
       All calls to voice mail (by Roy [AL]) Nov 29, 2018 5:57 AM
       All calls to voice mail (by Jeff [CO]) Nov 29, 2018 6:30 AM
       All calls to voice mail (by Rangor [TN]) Nov 29, 2018 6:52 AM
       All calls to voice mail (by AllyM [NJ]) Nov 29, 2018 7:52 AM
       All calls to voice mail (by Jeff [CO]) Nov 29, 2018 7:54 AM
       All calls to voice mail (by CJ [MO]) Nov 29, 2018 9:40 AM
       All calls to voice mail (by BRAD 20,000 [IN]) Nov 29, 2018 10:38 AM
       All calls to voice mail (by CJ [MO]) Nov 29, 2018 10:45 AM
       All calls to voice mail (by S i d [MO]) Nov 29, 2018 11:00 AM
       All calls to voice mail (by BRAD 20,000 [IN]) Nov 29, 2018 12:03 PM
       All calls to voice mail (by Sisco [MO]) Nov 29, 2018 12:13 PM
       All calls to voice mail (by rentON [PA]) Nov 29, 2018 1:00 PM
       All calls to voice mail (by David [MI]) Nov 29, 2018 3:48 PM
       All calls to voice mail (by RentsDue [MA]) Nov 30, 2018 4:30 AM
       All calls to voice mail (by RentsDue [MA]) Nov 30, 2018 4:55 AM
       All calls to voice mail (by Roy [AL]) Nov 30, 2018 5:07 AM
       All calls to voice mail (by Ken [NY]) Nov 30, 2018 7:53 AM
       All calls to voice mail (by Jeff [CO]) Nov 30, 2018 8:00 AM
       All calls to voice mail (by David [MI]) Nov 30, 2018 8:43 AM
       All calls to voice mail (by Sisco [MO]) Nov 30, 2018 9:07 AM
       All calls to voice mail (by Roy [AL]) Nov 30, 2018 11:20 AM
       All calls to voice mail (by Rangor [TN]) Nov 30, 2018 12:26 PM
       All calls to voice mail (by Oregon Woodsmoke [ID]) Nov 30, 2018 1:54 PM
       All calls to voice mail (by Sisco [MO]) Nov 30, 2018 2:34 PM
       All calls to voice mail (by GKARL [PA]) Nov 30, 2018 6:40 PM

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All calls to voice mail (by Roy [AL]) Posted on: Nov 29, 2018 2:52 AM
Message:

Assuming you have Ads on Zillow and CL, and you don't answer your phone and let all incoming calls go do directly to voicemail,...then how does your screening process begin? If your voice mail message re-directs callers to your website,...again, how does your tenant screening process actually work?

With only voicemail messages to work with, how do you decide who gets a call back and who does not?

And if you use lock-boxes, how much screening do you do before giving out that combination on the lock-box?

--68.63.xxx.xxx




All calls to voice mail (by Gail K [GA]) Posted on: Nov 29, 2018 3:25 AM
Message:

My screening begins with the voice mail. The message describes the rent, the deposit, that we don't work with the Section 8 program and that folks are to leave their name and number if they want a call back.

Gail --71.203.xx.xx




All calls to voice mail (by Roy [AL]) Posted on: Nov 29, 2018 3:29 AM
Message:

Gail,

Does everyone who leaves a name/phone number get a call back? And if you call them back, how do you separate the good ones from the undesirables? --68.63.xxx.xxx




All calls to voice mail (by RentsDue [MA]) Posted on: Nov 29, 2018 4:00 AM
Message:

At this point any voicemails ( and they are rare) are more of a screening tool. All inquiries have to fill out the prescreenig questionnaire. That is how I know they are qualified and actually interested. If someone does not fill it out , but leaves a voicemail, then they are in the same boat as everybody else that did not respond to the prescreening. I will send them another request to fill it out if they would like a showing. Then there is the screening tool part: some will call relentlessly about a dozen times a day. Most likely they know from the prescreening that they donít qualify but they are going to try to convince you to work with them. These are the time sucking vampires. I go with the old school theory on them....never ď welcomeĒ evil into your home. Garlic necklace might help too. The only good voicemails are the qualifying candidates that call to follow up or confirm their already established showing time. I donít like phone conversations for a very basic reason- people lie. I know they lie in writing too, but then I have proof they lied when I deny them. --71.10.xxx.xxx




All calls to voice mail (by nhsailmaker [NH]) Posted on: Nov 29, 2018 4:03 AM
Message:

I do everything through e-mail. I say in ad that e-mail is "highly preferable"

its a strike if they use the Google voicemail. However I can text back using google

No way do they ever get my phone #'s --73.182.xxx.xxx




All calls to voice mail (by Roy [AL]) Posted on: Nov 29, 2018 4:07 AM
Message:

"All inquiries have to fill out the prescreenig questionnaire. That is how I know they are qualified and actually interested"

RentsDue, - You can qualify someone just based on the information on your online questionnaire? How do you know if they are being truthful on your questionnaire? --68.63.xxx.xxx




All calls to voice mail (by Roy [AL]) Posted on: Nov 29, 2018 4:10 AM
Message:

nhsailmaker,

Is there something sacred about your phone number? Is anyone allowed to know your phone number? --68.63.xxx.xxx




All calls to voice mail (by moby [IN]) Posted on: Nov 29, 2018 4:56 AM
Message:

I have all info in the voicemail out-going message. I ask those interested to leave their full name for a call back. A local search is run using their full name. Not being able to follow simple directions can be a problem. --68.60.xxx.xx




All calls to voice mail (by Sisco [MO]) Posted on: Nov 29, 2018 5:03 AM
Message:

Roy, in most cases, a voice call doesnít happen at any point in the screening process. All text. --72.172.xxx.xx




All calls to voice mail (by Roy [AL]) Posted on: Nov 29, 2018 5:09 AM
Message:

One of the things I am trying to figure out here is,..does anyone rent out a property without having ANY verbal conversation with an applicant?

--68.63.xxx.xxx




All calls to voice mail (by Ray-N-Pa [PA]) Posted on: Nov 29, 2018 5:12 AM
Message:

Why do you send these leads to voicemail? Use a number specifically for these leads so you know who these folks are. Google can get you a number....the whole idea is for you to find the right person.

I want to talk to these folks and get them screened on the phone and get them matched up with the right property. If they pass the initial phone screening, I'll send them some pics via text from my cell phone. If they like what they see in the pics, I have them call me again on my cell phone. These folks are absolutely a top priority to respond to at this point. I let them know what they will need to get moved into the place and let them screen themselves out.

--72.23.xxx.xx




All calls to voice mail (by nhsailmaker [NH]) Posted on: Nov 29, 2018 5:12 AM
Message:

Roy - My cell phone is MY cellphone for friends and family - not for tom dick and harry

Tenants have a different number and that is the google # and that notifies me immediately when somebody calls - in case of emergency. Frankly I can't ever remembering any emergency call because none of my buildings have flooded or burned down. That is an emergency - not having a breaker trip. Tenants are trained to e-mail ALL issues regarding leasing to me and e-mail handyman for property issues

Prospects are welcome to call the Google number but I simply dont respond if they cant understand e-mail is "highly preferable". If they dont have e-mail I dont want them --73.182.xxx.xxx




All calls to voice mail (by TIM [IN]) Posted on: Nov 29, 2018 5:17 AM
Message:

The screening starts by sending them to a website where they fill out a quick application. Then you get to review it on YOUR time... not when they called.

I do 98% communications through text or email. I can reply when I need or want too. --66.170.xx.xxx




All calls to voice mail (by plenty [MO]) Posted on: Nov 29, 2018 5:28 AM
Message:

Roy... yes, scammers.

I have a landline for advertising. My cell phone is for current residents and contractors.

If i have a hard to fill unit or winter I will advertise my cell phone. And i answer the phone and people say "wow, you answered the phone. We are so tired of getting recorded messages." And i jump on line ahead of the other properties out there for rent. I may not rent to them but i get first opportunity to reject or perhaps provide housing. So please keep in the prescreening voice mail... working well for me! --99.203.xx.xxx




All calls to voice mail (by Gail K [GA]) Posted on: Nov 29, 2018 5:31 AM
Message:

Roy...Applicants who leave a name and number get a call back...unless of course, their message involves children screaming in the background.

It's not unusual with the call backs I have to go over the requirements (income three times the rent, good credit, no history of dispossessory filings or evictions). If the confirm no issues with these we can then continue on to making an appointment to view the property. Sometimes I suggest they drive by the place first to check out the neighborhood. This is especially true if they ask me about the neighborhood or they are moving from a more "high class" area looking for a cheaper place.

Many calls do not leave a message. I suspect those are folks who have seen the "For Rent" sign on the houses and called, heard the rent amount (or the fact I don't accept Section 8) and it's either above their desired rent or they have vouchers.

Gail

--71.203.xx.xx




All calls to voice mail (by S i d [MO]) Posted on: Nov 29, 2018 5:37 AM
Message:

"All calls go to voicemail" and lock box showing accomplishes everything traditional screening/showing/application process does but only uses a fraction of the time.

Roy, as you may recall, I posted a detailed, step-by-step account called "Automate screening" on Sept 14. Do a search and it should pop right up. It should answer all of your questions about how I do it. Others may do it differently.

You talk to them during the 2 minute in-home visit. Really, the home should "say" everything that needs to be said. But you can spend as much time as you like talking to them. I've never needed more than 5 minutes. Plenty of time to see, hear, smell everything that is important.

Do they like to go fishing? That's nice. Maybe we'll talk about fishing a bit. What are your favorite spots? Do you ever gut fish in the sink? (*wink) I had a guy tell me 'yes' once.

***

Me: Oh, is that your pit bull I see in the yard?

Them: Um...well, we're watching him for a friend...

***

Me: Is this car parked on the yard yours?

Them: Oh, no...that belong to my cousin who moved in with us last month, but he's not coming with us.

Me: Mmmm... I see.

***

The key difference between the method I use vs. traditional is I only do this once or twice per vacancy vs. hearing the life story of 100 people. --173.20.xxx.xxx




All calls to voice mail (by Roy [AL]) Posted on: Nov 29, 2018 5:57 AM
Message:

Sid,

I will search for your Automate Screening post. I am sure it is a good one.

I am now down to one vacancy using my old fashioned ways. When I get this one rented, I will have some free time to start planning a Website and trying to get accustomed to other communication methods. It can tough to teach an old dog new tricks but at least I will give it try. --68.63.xxx.xxx




All calls to voice mail (by Jeff [CO]) Posted on: Nov 29, 2018 6:30 AM
Message:

Nhsailmaker, I agree. I never do anything by phone or voicemail - especially with people I don't know. Not only would I want them to have my number, who has time for all that? E-mail only. Always. And that goes for tenants, also. --76.120.xx.xx




All calls to voice mail (by Rangor [TN]) Posted on: Nov 29, 2018 6:52 AM
Message:

Very seldom do I pick up the phone. Those few inquiries that contact me via voicemail (vs email or text) get the same automated response via text (since I now have their number in my system) that everybody else does. It essentially gives the bare minimum of my requirements and something to the effect that since it is currently occupied showings are limited but that the first step to a showing is to provide the requested information (names of each person over 18, household income, employers and maybe a couple other things). Those few that respond back (with the requested information) are either serious and well qualified or desperate and out of options. A few follow up questions and Google searches usually makes it pretty easy to discern the difference between the two. From the handful that look promising I will schedule showings back to back and go from there.

I picked up the phone once and found myself in a conversation with a bored chatty woman about cats and life drama and Hurricane Katrina and yada yada yada. It was early in my LL career and made me realize that the advice from experienced landlords isn't just pulled out of thin air. It reminded me of the Paul Simon song Graceland: "There's a girl in New York City who calls herself the human trampoline/Sometimes when I'm falling, flying, tumbling in turmoil I say 'oh, so this is what she means' --107.77.xx.xx




All calls to voice mail (by AllyM [NJ]) Posted on: Nov 29, 2018 7:52 AM
Message:

I use craigslist and I get emails. When I did use the phone I would pick it up or if it went to voicemail I would call back the people I could understand. Often the numbers they left were incorrect and drowned out by background noise. Many good people just hang up if no one answers. That is their screening tool. --173.61.xxx.xx




All calls to voice mail (by Jeff [CO]) Posted on: Nov 29, 2018 7:54 AM
Message:

It is extremely rare for me to ever talk on the phone to a tenant and even rarer to talk to a prospective tenant. But that's just me. --76.120.xx.xx




All calls to voice mail (by CJ [MO]) Posted on: Nov 29, 2018 9:40 AM
Message:

I just afraid to talk to unknow people on the phone, Especially prospects. Some of them have nothing to do, easy to get mad and cause trouble. --97.91.xxx.xxx




All calls to voice mail (by BRAD 20,000 [IN]) Posted on: Nov 29, 2018 10:38 AM
Message:

Roy,

Here's where I start:

Is anything accomplished on a call back? Not really.

The liars convince you to drop everything and show the property, only to get an application and realize they don't qualify.

Or we spend OUR time (life) weeding out people with questions that they COULD HAVE easily put on an application.

We START with the application. Make apps super easy to get - at the house in a pouch on the sign, on website, at business where they can walk in and pick up one.

We can screen court records in mere minutes. MOST are eliminated right there.

Paystubs: they take a photo with their smartphone and text it to us, same with DL.

Quick check on Facebook, Google...

with this basic screening we text them and ask about available funds. (ever go thru the whole showing thing and they don't have the money!?)

If things look OK we text them the lockbox code with instructions to text us when they enter and text us again when they lock up.

Stats for OUR last 30 days:

315 incoming phone calls from prospects straight to voicemail. Outgoing message does NOT invite them to leave a message.

75 applications

49 denied based on no employment or less than 6 months employment

13 denied based on eviction records or current eviction

2 denied for self employed or SSI/disability only (not garnishable)

11 pre-approved for lockbox code

From that 11:

5 went elsewhere or ghosted (disappeared), never toured

6 actually toured 2 different homes via lockbox so 3 lockbox tours per home.

4 leases signed

.

That WOULD have been 315 calls x 10 minutes each = 3150 minutes or 52.5 HOURS!! on the phone. 3% of those calls are legit prospects so 51 of those hours would have been a total waste of my time (my life).

Life is short. All we have is time. Protect your time!

BRAD

--73.102.xxx.xxx




All calls to voice mail (by CJ [MO]) Posted on: Nov 29, 2018 10:45 AM
Message:

Brad, That is good statistic number. It is impossible for us to call each of them. Impossible for us to remember what each of them said on the phone. Very likely they tell us lie on the phone and complain we are inpatient with them on the phone. --97.91.xxx.xxx




All calls to voice mail (by S i d [MO]) Posted on: Nov 29, 2018 11:00 AM
Message:

Thanks to Brad for posting his actual time stats. I'm not quite as diligent keeping track as we have fewer units and fewer vacancies, but I do not think it is unreasonable to say that I save 15-20 hours of my life per vacancy by using "all calls to voice mail" + pre-screening + lock box showing.

I haven't heard a 'story' in over 3 years...and I'm going to keep it that way. :-) --173.20.xxx.xxx




All calls to voice mail (by BRAD 20,000 [IN]) Posted on: Nov 29, 2018 12:03 PM
Message:

Oops! Typo!

6 lockbox toured 4 homes. Avg 1.5 per home.

4 leases signed. --73.102.xxx.xxx




All calls to voice mail (by Sisco [MO]) Posted on: Nov 29, 2018 12:13 PM
Message:

While I wish I could say that I shifted to all text communication because I am so diligent about fully utilizing my time; the reality is that good quality applicants communicate by text. Dregs want to talk. --72.172.xxx.xx




All calls to voice mail (by rentON [PA]) Posted on: Nov 29, 2018 1:00 PM
Message:

All calls go to voicemail AND are transcribed into text for reading. From there I can respond directly via text and send my prescreening questions. The process has begun and it's now up to the Prospect to provide the requested information. --67.165.xx.xx




All calls to voice mail (by David [MI]) Posted on: Nov 29, 2018 3:48 PM
Message:

" 315 calls x 10 minutes each"

Brad ... what on earth do you talk about for ten minutes with a prospect? For unqualified prospects, it takes me less than one minute to shoot thru my phone screen questions. Most of the time, it takes two to three minutes to set up a showing if they pass

So for me , it takes an average of 1-2 minutes. But that average is for the people I call. Zillow etc now allow prospects to provide their credit, employment, income info so based on that, I'd say 80-90% of the emails I don't call! --50.4.xxx.x




All calls to voice mail (by RentsDue [MA]) Posted on: Nov 30, 2018 4:30 AM
Message:

Roy,

The prescreening confirms ( in black and white) that they are stating they qualify based on screening criteria. There is no ď I didnít see that in the adĒ or ď I thought you saidĒ that the nonqualifiers like to use to get in the door. This saves me the time of talking to them and showing them the home. Iím sure some do lie on the prescreening ( housing testers do it as a job description). But most wont put the lie in writing, they will just move on to an easier target. I usually get about 100 responses . That seems about average based on what Iíve read here lately. Only about 20 will return the prescreening questionare. Half will return it responding that they qualify, half will return it with answers that show they donít. After I look up the eviction records of the good 10, I will usually have about 3 who I will show it to. Those are the only 3 I need to have a conversation with. --71.10.xxx.xxx




All calls to voice mail (by RentsDue [MA]) Posted on: Nov 30, 2018 4:55 AM
Message:

Meant housing court records, not eviction records. --71.10.xxx.xxx




All calls to voice mail (by Roy [AL]) Posted on: Nov 30, 2018 5:07 AM
Message:

Sisco said "the reality is that good quality applicants communicate by text. Dregs want to talk".

In my market, the direct opposite is true. Time wasters only want to send texts,...serious applicants make phone calls.

For example: Let say your rental house is on fire,...would you want your tenant to text the fire dept. or call 911 ?

--68.63.xxx.xxx




All calls to voice mail (by Ken [NY]) Posted on: Nov 30, 2018 7:53 AM
Message:

Roy,depending on my insurance policy I might not want them to do anything --72.231.xxx.xxx




All calls to voice mail (by Jeff [CO]) Posted on: Nov 30, 2018 8:00 AM
Message:

I find it surprising that landlords still do business by phone. --76.120.xx.xx




All calls to voice mail (by David [MI]) Posted on: Nov 30, 2018 8:43 AM
Message:

I am with Roy, when getting a vacant unit rented, time is of the essence. I can get someone on the phone and get a showing scheduled in less than two minutes. Texting back, and waiting, and back, and more waiting .... until the cows come --198.135.xxx.xx




All calls to voice mail (by Sisco [MO]) Posted on: Nov 30, 2018 9:07 AM
Message:

Roy, it is ironic that you use the fire department example in your question:

Our Fire departments get many, many texts reporting fires, our coroner receives notification of deaths via text. I learned this during a conversation on Wednesday with the county coroner.

I noticed the text only preference in my daughter who is now 28.....if you want to lose her business or that or her circle- require that they call via voice.

For those younger, I think the the voice call feature of a smart phone is like paper checks- completely non existent.

Voice callers in my area lack the skills to be gainfully employed, or they have a story to tell (explaining away the evictions, convictions,and bad credit). --72.172.xxx.xx




All calls to voice mail (by Roy [AL]) Posted on: Nov 30, 2018 11:20 AM
Message:

Sisco,

Most of the younger people who send me texts, it is obvious from their text messages they do not have a firm grip on the English language. Spelling is horrible, everything is abbreviated in some type of code language that I do not understand.

I got a text this morning which is typical,..."I am really interested in your 3 bed". No phone number, no name, nothing. Total waste of my time. --68.63.xxx.xxx




All calls to voice mail (by Rangor [TN]) Posted on: Nov 30, 2018 12:26 PM
Message:

But if you got the text, you automatically have the number, right? I would paste my standard response back in my return text in under 60 seconds. They will probably never qualify just based on the initial text but the ball is back in their court and I don't feel like I've wasted any time. I would hate to actually have to talk to that person. --107.77.xxx.xx




All calls to voice mail (by Oregon Woodsmoke [ID]) Posted on: Nov 30, 2018 1:54 PM
Message:

My preferred tenant is middle aged with good long term jobs ( with extra points for being married). Those tenants are perfectly happy to do business on the phone.

I don't really want the group of four roommate college students who only text and don't know how to use a telephone. --174.216.x.x




All calls to voice mail (by Sisco [MO]) Posted on: Nov 30, 2018 2:34 PM
Message:

Roy, whenever I receive a text as you have described I copy and paste my instructions for viewing the house to the prospect. I have their number as they texted me. I get their name on the application. --72.172.xxx.xx




All calls to voice mail (by GKARL [PA]) Posted on: Nov 30, 2018 6:40 PM
Message:

Over the past couple of days, I picked up the phone mainly because I wanted to know where they go the information about the vacancy from. One thing that picking up the phone does is allay concerns about scamming--that's a real issue for tenants and in some instances, they're calling to confirm that you're legit. Of course, that doesn't have to be established by talking to them. I'm thinking that a mixed approach might be best. I don't get 100's of calls; at best I'll get 5-6 a day so talking to them is not real burdensome. I still texted them the pre-screening questions so the discussions were limited to answering questions about the unit. --209.122.xx.xxx



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