how many times you call?
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how many times you call? (by Orit [MI]) Mar 6, 2018 3:27 PM
       how many times you call? (by Vee [OH]) Mar 6, 2018 3:34 PM
       how many times you call? (by Amy [MO]) Mar 6, 2018 3:50 PM
       how many times you call? (by Jim In O C [CA]) Mar 6, 2018 4:05 PM
       how many times you call? (by David [MI]) Mar 6, 2018 4:08 PM
       how many times you call? (by David [MI]) Mar 6, 2018 4:12 PM
       how many times you call? (by Deanna [TX]) Mar 6, 2018 4:14 PM
       how many times you call? (by GKARL [PA]) Mar 6, 2018 5:20 PM
       how many times you call? (by NE [PA]) Mar 6, 2018 5:53 PM
       how many times you call? (by Kyle [IN]) Mar 6, 2018 6:55 PM
       how many times you call? (by David [MI]) Mar 6, 2018 7:02 PM
       how many times you call? (by Oregon Woodsmoke [ID]) Mar 6, 2018 9:40 PM
       how many times you call? (by BRAD 20,000 [IN]) Mar 6, 2018 11:47 PM
       how many times you call? (by NC INVESTOR [NC]) Mar 7, 2018 4:28 AM
       how many times you call? (by Robert J [CA]) Mar 7, 2018 5:54 AM
       how many times you call? (by Orit [MI]) Mar 7, 2018 5:57 AM
       how many times you call? (by Orit [MI]) Mar 7, 2018 6:01 AM
       how many times you call? (by cjl [NY]) Mar 7, 2018 6:03 AM
       how many times you call? (by David [MI]) Mar 7, 2018 6:06 AM
       how many times you call? (by Orit [MI]) Mar 7, 2018 6:41 AM
       how many times you call? (by NE [PA]) Mar 7, 2018 6:49 AM
       how many times you call? (by David [MI]) Mar 7, 2018 6:54 AM
       how many times you call? (by Annie [IN]) Mar 7, 2018 7:07 AM
       how many times you call? (by NE [PA]) Mar 7, 2018 7:17 AM
       how many times you call? (by NE [PA]) Mar 7, 2018 7:19 AM
       how many times you call? (by David [MI]) Mar 7, 2018 7:21 AM
       how many times you call? (by GKARL [PA]) Mar 7, 2018 7:25 AM
       how many times you call? (by NE [PA]) Mar 7, 2018 7:35 AM
       how many times you call? (by David [MI]) Mar 7, 2018 7:39 AM
       how many times you call? (by S i d [MO]) Mar 7, 2018 8:13 AM
       how many times you call? (by David [MI]) Mar 7, 2018 8:22 AM
       how many times you call? (by S i d [MO]) Mar 7, 2018 8:24 AM
       how many times you call? (by David [MI]) Mar 7, 2018 8:29 AM
       how many times you call? (by GKARL [PA]) Mar 7, 2018 8:35 AM
       how many times you call? (by NE [PA]) Mar 7, 2018 8:38 AM
       how many times you call? (by NC INVESTOR [NC]) Mar 7, 2018 8:47 AM
       how many times you call? (by David [MI]) Mar 7, 2018 8:51 AM
       how many times you call? (by RentsDue [MA]) Mar 7, 2018 9:52 AM
       how many times you call? (by David [MI]) Mar 7, 2018 9:59 AM
       how many times you call? (by David [ME]) Mar 7, 2018 10:28 AM
       how many times you call? (by NE [PA]) Mar 7, 2018 11:22 AM
       how many times you call? (by David [MI]) Mar 7, 2018 11:57 AM
       how many times you call? (by NE [PA]) Mar 7, 2018 12:30 PM
       how many times you call? (by David [MI]) Mar 7, 2018 12:48 PM
       how many times you call? (by NC INVESTOR [NC]) Mar 7, 2018 12:56 PM
       how many times you call? (by David [MI]) Mar 7, 2018 1:04 PM
       how many times you call? (by David [MI]) Mar 7, 2018 1:05 PM
       how many times you call? (by NE [PA]) Mar 7, 2018 1:42 PM
       how many times you call? (by David [MI]) Mar 7, 2018 1:45 PM
       how many times you call? (by NE [PA]) Mar 7, 2018 2:14 PM
       how many times you call? (by Bob Morgan [TX]) Mar 7, 2018 3:16 PM
       how many times you call? (by David [MI]) Mar 7, 2018 3:33 PM
       how many times you call? (by NC INVESTOR [NC]) Mar 7, 2018 3:35 PM
       how many times you call? (by David [MI]) Mar 7, 2018 3:40 PM
       how many times you call? (by NC INVESTOR [NC]) Mar 7, 2018 4:46 PM
       how many times you call? (by BRAD 20,000 [IN]) Mar 7, 2018 6:57 PM
       how many times you call? (by David [MI]) Mar 8, 2018 5:24 AM
       how many times you call? (by WMH [NC]) Mar 8, 2018 6:45 AM
       how many times you call? (by David [MI]) Mar 8, 2018 10:22 AM
       how many times you call? (by J [FL]) Mar 8, 2018 11:25 AM


how many times you call? (by Orit [MI]) Posted on: Mar 6, 2018 3:27 PM
Message:

So we advertise a home. Now people are either calling, emailing or texting. You return a call, email or text. they are not available so you leave a message. END OF STORY.... So my question is: do you call them again if they did not respond? I usually dont. My message to them says "if still interested.." I know so many start by emailing all listings. I say that if they are interested they will call. A I losing potentil renteres? --98.250.xxx.xx




how many times you call? (by Vee [OH]) Posted on: Mar 6, 2018 3:34 PM
Message:

This is the time of year it goes kinda slow,if you want a better class of prospects raise the price 250-300bux, you can always come down if things look really good or a 8-10 month prepay comes along. --76.188.xxx.xx




how many times you call? (by Amy [MO]) Posted on: Mar 6, 2018 3:50 PM
Message:

No, you've done what you can. If they don't call back, let it be.

We shouldn't have to beg for rent or for their interest. --136.32.xxx.xxx




how many times you call? (by Jim In O C [CA]) Posted on: Mar 6, 2018 4:05 PM
Message:

If I can hardly understand the caller I donít call back. If they leave an intelligent message I call back once and thatís it. --75.22.xx.xxx




how many times you call? (by David [MI]) Posted on: Mar 6, 2018 4:08 PM
Message:

You can lead a horse to water, but you can't make it drink.

I do my hardest to get that horse to the water. When I advertise on craigslist and zillow etc, I don't post my number phone. So the only way they can contact me from my ad is by emailing me.

I have my phone with me at all times when I'm not sleeping and unless I'm doing something I can't step away from, as soon as I get their email I will call them. Most of the time I get them on the phone as they are searching for houses at that very moment, not doing anything else.

But sometimes they can play with their phone but can't answer a call and it goes to voicemail. The problem is, sometimes, maybe 5-10% the phone number will be outdated or just plain incorrect. So if I call them within 10 mins of their email but still just their voicemail, I reply to their email , saying I called them and to double check the phone number. (I never leave voicemail.)

Now at this point, I will call them every four hours to try to reach them (every 2 hours if I have a showing that day and I want to pack them in that day). Smartphones nowadays have a DO NOT DISTURB feature that automatically sends incoming calls to voicemail, BUT sometimes they enable the option to allow a second call from the same caller within 5 minutes. So whenever I call, I always call TWICE in succession.

I will KEEP CALLING someone until either I get them on the phone or the house gets rented. Only about 1% of the time do I get someone POed and tell me not to call.

--50.4.xxx.x




how many times you call? (by David [MI]) Posted on: Mar 6, 2018 4:12 PM
Message:

People will email me at all times of the day. If they email me while I'm awake, even though it may be outside of regular business houses , I will still call them back if its within 10 mins of their email. As I assume they are awake and not sleeping if they were able to email me.

In particular, if I have a vacancy I'm advertising but I happening to be traveling , I will still call people even if its 2am at home.

I have never had anyone yell at me for waking them up ... I've woken quite a few people up at 10am --50.4.xxx.x




how many times you call? (by Deanna [TX]) Posted on: Mar 6, 2018 4:14 PM
Message:

Once. I don't want to rent to people who are bad at communication. If they're bad at communication as prospects, will they be any more diligent with returning messages or following up as tenants?

Likewise, I don't want anyone in my houses who doesn't want to be there. If someone is willing to "settle" on my house, I'd prefer them to find somewhere else to go be that's worthy of their expectations... because that sort of person will be the one to move with no notice the moment they find something better. I want someone who sticks to my house like glue, who wants to be there, and is happy to do what it takes to stay there. --96.46.xxx.xx




how many times you call? (by GKARL [PA]) Posted on: Mar 6, 2018 5:20 PM
Message:

I don't call usually, but will send a text with the link to the ad with instructions to call me back if they have any questions. Most of the time, the ad has everything they need to know including the dates they can come see. --172.58.xxx.x




how many times you call? (by NE [PA]) Posted on: Mar 6, 2018 5:53 PM
Message:

One and done.

Or set it and forget it or end up regretting it? --50.32.xxx.xxx




how many times you call? (by Kyle [IN]) Posted on: Mar 6, 2018 6:55 PM
Message:

I don't call. I will reply to a text or email. They can look at my response whenever they decide to and if they have another question, they can send it to me. Like Jeffrey teaches, screen for cooperation. If they can't communicate, I don't want them as a tenant. --73.102.xxx.xx




how many times you call? (by David [MI]) Posted on: Mar 6, 2018 7:02 PM
Message:

The problem I find with text and email is that its impossible to know if the msg was received, much less read, by the recipient. Could have been overlooked, sent to spam (good chance as you're a new sender and it gets passed thru CL or zillow), etc

In RE time is of the essence and I don't want to wonder if the prospect actually got my msg. If I call them , I know if I get them on the phone. --50.4.xxx.x




how many times you call? (by Oregon Woodsmoke [ID]) Posted on: Mar 6, 2018 9:40 PM
Message:

No second chances. I'm not going to chase them down and beg them to look at my house. I don't need tenants where I am going to have to chase them down and beg for my rent.

My experience is that people who are genuinely looking for a rental will get themselves organized sufficiently to return phone calls. --174.216.xx.xxx




how many times you call? (by BRAD 20,000 [IN]) Posted on: Mar 6, 2018 11:47 PM
Message:

Orit,

We reply with a message to go to our website for info, pics, walk thru video, and a free application.

My answering machine message is 3 minutes long with a brief description and prices for each home. 6 on the recording today. Still, after listening to 3 minutes of info they leave a message asking "Do you have any houses for rent?"

People don't answer their phones if they don't recognize the number so we leave a message directing them to our website.

We are courteous to everyone, reply, but don't have time to chase them.

BRAD --68.51.xx.xxx




how many times you call? (by NC INVESTOR [NC]) Posted on: Mar 7, 2018 4:28 AM
Message:

I never call back. I expect people to email. If they call they aren't following directions so that is a major fail in my mind. Besides the only ones that call are those with a "story" to tell like why they need special attention. I don't do hand holding. It never ends well. --71.75.xx.xx




how many times you call? (by Robert J [CA]) Posted on: Mar 7, 2018 5:54 AM
Message:

I did an experiment. When I return a call that goes to voice-mail, I leave the time and date of my next open house. Believe it or not, around 20% of those messages get a live person at my showing. --47.156.xx.xx




how many times you call? (by Orit [MI]) Posted on: Mar 7, 2018 5:57 AM
Message:

Thank you all for the great input! Will continue to do what I am doing. The story telling is sooo true! Sometimes they will even say in their email response they are moving because ďLL cemented outlets for w/d, or that after they are 2 yrs in a place the LL does not take care of moldĒ.... hmmm . And yes now it is difficult to get the good ones. I had 7 applications for a home- all with an eviction (and stories). --98.250.xxx.xx




how many times you call? (by Orit [MI]) Posted on: Mar 7, 2018 6:01 AM
Message:

and how do you like those who when you call them say something like I am at work call me at 12..... for sure.... --98.250.xxx.xx




how many times you call? (by cjl [NY]) Posted on: Mar 7, 2018 6:03 AM
Message:

If they provide a number I call. I will leave a message indicating the "who, what, where, why and how" type thing and state "If you are still interested please return my call". I will (sometimes) reply to the email indicating I just called and left a message (if I could).

That's it. If they reply (either by calling or email/text) then I will move forward. If they don't - they don't. --209.217.xxx.xx




how many times you call? (by David [MI]) Posted on: Mar 7, 2018 6:06 AM
Message:

Orit, I will put a reminder on my phone to call them back at the time they request or as close as possible. If not, then I try again in the evening .

You should be phone screening for evictions --12.47.xx.xxx




how many times you call? (by Orit [MI]) Posted on: Mar 7, 2018 6:41 AM
Message:

David,

I tell them I will do my best and for them to call me back. I understand that these are the renters and that is also the reason they will continue to rent (vs buy), so I will consider doing that. Thanks --98.250.xxx.xx




how many times you call? (by NE [PA]) Posted on: Mar 7, 2018 6:49 AM
Message:

One of the main reason I don't chase is because if they want it bad enough, they'll pursue it.

I think units should sell themselves. --50.32.xxx.xxx




how many times you call? (by David [MI]) Posted on: Mar 7, 2018 6:54 AM
Message:

NE, I have to chase and hustle prospective tenants so they can come to showing for the unit to sell itself.

I don't understand why so many LLs are willing to be passive and assume good tenants just drop out of the sky --12.47.xx.xxx




how many times you call? (by Annie [IN]) Posted on: Mar 7, 2018 7:07 AM
Message:

I usually call once; if they don't bother to call back, I move on. So many times they have a VM box that is either full, or is not set up yet (this signals to me that they just changed phones/#'s to avoid bill collectors). Sometimes they can't stand it, and call right back, asking "who is this and why did you call me". Duh, you called me first!

I have our rentals all over the net Zillow, TurboTenant, Apartments.com, etc. and also FB. I get lots of "I am interested in this" responses. However, when I respond to those messages, and ask them to please call XXX-XXX-XXXX, I never hear from them again.

I think sometimes they are just bored and send those messages for entertainment. --104.152.xx.xx




how many times you call? (by NE [PA]) Posted on: Mar 7, 2018 7:17 AM
Message:

David, I'm basing that off of how previous tenants have came to be. (At least for me.)

Standard pre-screen everyone. Schedule to show as normal. Once onsite, the good ones fill out app onsite or shortly thereafter. (Not days to weeks later.)

Sign lease.

All others scatter to the winds. Thankfully. --174.201.x.xxx




how many times you call? (by NE [PA]) Posted on: Mar 7, 2018 7:19 AM
Message:

David, I guess in addition to that I could say that I don't chase any of them during the pre-screening process. Simply because I don't want to waste my time and end up chasing bad ones who aren't going to pan out in the end anyways. --174.201.x.xxx




how many times you call? (by David [MI]) Posted on: Mar 7, 2018 7:21 AM
Message:

But you don't know a priori that they are bad applicants without contacting them. --12.47.xx.xxx




how many times you call? (by GKARL [PA]) Posted on: Mar 7, 2018 7:25 AM
Message:

David, I don't think it's being passive so much as filtering those who are truly interested from those kicking tires or who are unqualified. I will spend time with an applicant once they're interested and they've established they qualify. I started using the open house model for showings and make sure my ads have detailed information covering common questions. So, there's not much to talk about in advance of them seeing the place and my determining if they're qualified. After that, we can talk more in depth. I like what Brad does with the videos and will set that up at some point. --172.58.xxx.xx




how many times you call? (by NE [PA]) Posted on: Mar 7, 2018 7:35 AM
Message:

I do initially contact them. If I don't hear back, I don't contact them again.

Contacting them repeatedly is chasing. --174.201.x.xxx




how many times you call? (by David [MI]) Posted on: Mar 7, 2018 7:39 AM
Message:

NE, if you aren't able to actually contact them, what good does that do? This discussion reminds me of a famous chinese parable

There was a farmer in Song Dynasty. He used to work hard in the farm. One day, he saw a rabbit pop from underbrush. The rabbit ran away immediately with scare and died for hitting the tree. The man was happy by gaining a free rabbit for his dinner. The day after, he went farming as usually, but he didnít concentrate on work as before. He frequently glanced at the brush in the hope of seeing a rabbit again. In the end of the day, he obtained nothing. The next day, he abandoned work in farm completely so that he could focus on waiting for the rabbit. Once again, he didnít get rabbit. Day by day, the farmer laid by the tree to wait for rabbit. Unfortunately, his dream never came true. He didnít gain the rabbit he desired but a deserted farmland with no plants. --12.47.xx.xxx




how many times you call? (by S i d [MO]) Posted on: Mar 7, 2018 8:13 AM
Message:

If business is slow, I return calls once. If business is normal, my voice mail message tells them everything they need to do so I don't return the call. If they don't follow it, that is the first indication someone is not cooperative with our way of doing business.

Interesting rabbit parable. Depending on how one interprets it, the farmer waiting by the tree could be either the land lord who never calls anyone, or the land lord who spends so much time calling a non-responsive person that they miss someone who is ready to go.

I think we each set our procedures, and if they work in our market...go forth and conquer. Even with having the most move-outs ever this winter, I'm still at a 93% occupancy year-to-date. Past years are 97%+. My return call policy is staying the same for now. --173.17.xx.xx




how many times you call? (by David [MI]) Posted on: Mar 7, 2018 8:22 AM
Message:

Sid, it takes about 30 secs to get to voice mail. If I call someone 4 times a day, thats 2 mins.

And no, I've never missed anyone because I follow thru on every new lead. This allows me to fill my class C houses in class B neighborhoods with class A tenants .I am currently at 0% for *filing* eviction last year, and the year before that, and so on. --12.173.xxx.xx




how many times you call? (by S i d [MO]) Posted on: Mar 7, 2018 8:24 AM
Message:

It's okay David. There's no need to defend yourself because I'm not attacking. Remember, "I think we each set our procedures, and if they work in our market...go forth and conquer."

Congratulations on figuring out how to get Class A tenants into Class C houses with 30 second phone calls. Write a book or better yet, ask Jeffrey if you can speak at the convention this year! --173.17.xx.xx




how many times you call? (by David [MI]) Posted on: Mar 7, 2018 8:29 AM
Message:

Sid, this isn't any different than you trying to lower the time you spend on your houses . There is always room for improvement --12.47.xx.xxx




how many times you call? (by GKARL [PA]) Posted on: Mar 7, 2018 8:35 AM
Message:

David, I might add that we're operating in an environment favorable for LLs; demand for rentals is high. My position might change with a drop off in demand. --172.58.xxx.xx




how many times you call? (by NE [PA]) Posted on: Mar 7, 2018 8:38 AM
Message:

I work on my farm daily and every once in a while a tenant pops out from under the underbrush and run himself into a tree. Thankfully --174.201.x.xxx




how many times you call? (by NC INVESTOR [NC]) Posted on: Mar 7, 2018 8:47 AM
Message:

DAVID: I used to call but two things changed. One I switched to open house showings and advertise exclusively on Zillow. It may just be my market but Zillow users only want to use email. I will always respond to an email that has a specific question. But out of 100 responses I may receive 2 or 3 phone calls. And I can almost guarantee they are the ones with the "back story".

Second reason is that our market is so hot I don't have to chase leads. If the market slows down and I don't receive any viable prospects then I'm sure I will go back to returning calls. --71.75.xx.xx




how many times you call? (by David [MI]) Posted on: Mar 7, 2018 8:51 AM
Message:

"but Zillow users only want to use email. " I use zillow as well and only about 5% of my leads don't include a phone number.

I have a hot market here as well but only in the summer. It is dead right now. --12.47.xx.xxx




how many times you call? (by RentsDue [MA]) Posted on: Mar 7, 2018 9:52 AM
Message:

I think prospects don't answer because they prefer to communicate without actually talking to anyone. I am finding that I get a lot of emails , very few actual calls. This works for me because I reply with a brief pre screening questionnaire that I request to be completed before I set up a showing. This weeds out the prospects who don't have any money, are running from an eviction, have pets or are only looking to stay for a few months. People seem reluctant to communicate through a phone call anymore, I think they are more comfortable with email and texts. I do call them to set up the showing but most do not answer and I end up setting it up email or text. --66.189.xx.xxx




how many times you call? (by David [MI]) Posted on: Mar 7, 2018 9:59 AM
Message:

RentsDue, I think that is conflating "prefer to coomunicate by email" with not answering the phone, whether by accident, unable to, or on purpose.

Given that time is of the essence , I'd rather not wait around for applicants to come up with ways to lie on a questionnaire and just spend two minutes asking them on the phone. Bam , done. --12.47.xx.xxx




how many times you call? (by David [ME]) Posted on: Mar 7, 2018 10:28 AM
Message:

People are reluctant to do lots of things, but when push comes to shove, I am able to get more than 97% of prospects who contact me to talk on the phone and none of them complain. --12.47.xx.xxx




how many times you call? (by NE [PA]) Posted on: Mar 7, 2018 11:22 AM
Message:

A tenant needs to fall in line during the entire process.

From the point of initial contact to the returning of a deposit once it's all said and done.

If a prospect calls, emails or texts me, I respond. If at that time I don't make contact with them, I consider my part complete. I have left a voicemail if I am able or I have texted or emailed.

If they don't answer or have voicemail set up or email or text me back, they have failed step 1. --50.32.xxx.xxx




how many times you call? (by David [MI]) Posted on: Mar 7, 2018 11:57 AM
Message:

Ne, as many posters regularly point out, its not enough just to do the absolute minimum.

--12.47.xx.xxx




how many times you call? (by NE [PA]) Posted on: Mar 7, 2018 12:30 PM
Message:

Exactly David. That's why the prospects that do the absolute minimum don't get into my units. --174.201.x.xxx




how many times you call? (by David [MI]) Posted on: Mar 7, 2018 12:48 PM
Message:

NE, you are in competition with other LLs. If other LLs hustle and get in touch with those prospects, they have a huge advantage over you. --12.47.xx.xxx




how many times you call? (by NC INVESTOR [NC]) Posted on: Mar 7, 2018 12:56 PM
Message:

DAVID: The phone number is part of their profile when they setup Zillow. That doesn't mean they want to be called.

Pre-screening? I am only interested in screening those who, by their presence at the open house and by their completing an app, demonstrate they are serious prospects.

What is wrong with doing the minimum if it's working well and you are accomplishing your goals? I can only put one tenant at a time in any given property. Granted, if the minimum effort ceases to produce then I agree I need to reconsider my approach.

--71.75.xx.xx




how many times you call? (by David [MI]) Posted on: Mar 7, 2018 1:04 PM
Message:

"That doesn't mean they want to be called." That's completely irrelevant to what a LL, acting as a salesperson, is trying to accomplish when advertising for tenants. By proving their phone number they consent to being called. I have only once, out of thousands of calls, been yelled at for calling. --12.47.xx.xxx




how many times you call? (by David [MI]) Posted on: Mar 7, 2018 1:05 PM
Message:

obviously that should be "by providing their phone number"

I'm not interested in what they prefer, I'm only interested in what I can get them to do. --12.47.xx.xxx




how many times you call? (by NE [PA]) Posted on: Mar 7, 2018 1:42 PM
Message:

David, I don't understand where you're coming from. I didn't say that I don't contact people back. I contact people back almost instantly. They text, call or email my phone and I respond to them as soon as it comes through. If they don't respond back to me, that's not my problem. It's probably 50 to 1, tire kickers to good prospects. --174.201.x.xxx




how many times you call? (by David [MI]) Posted on: Mar 7, 2018 1:45 PM
Message:

NE, you don't have to do more than call them once. But you end up losing a possible lead . They may not have answered because they were in a meeting at work, on another call, their kid was playing with their phone, or a hundred other reasons.

I don't understand why you think you shouldn't go beyond just calling them once. It costs you only 30 seconds a call. You don't know a priori, without talking to them on the phone, if they are tire kicker or good prospect --12.47.xx.xxx




how many times you call? (by NE [PA]) Posted on: Mar 7, 2018 2:14 PM
Message:

I've returned contact once. I'm not contacting again.

Why?

Too many bums. All of my good tenants and all of my tenants for that matter have found their way into my units as a result of one returned initial contact for me, before moving onto the next step.

I'll disqualify people over the phone or they will turn down my unit for one reason or another and then they contact me over and over and over for the same unit not even realizing they already won't get it or don't want it.

Other markets may vary, for me it's not worth a 2nd call. There's a voicemail for them to listen to, provided they even have it set up. There's a text or email waiting for them to read at their leisure.

Not worth a 2nd attempt. Often times tenants will thank me for even calling them back, because nobody is.

NOW, with that being said, I WILL follow up with a good prospect that has seen a unit and I haven't heard back from them. Usually in a day or two.

What I will do in your honor for the next week is flirt with the idea of a 2nd follow up and actually try it. I'll report back if it leads to a tenant in my current vacancy as a result. If it does, I'll buy you dinner if you're ever at the convention as a thank you. If it doesn't, I'm going to stop. --50.32.xxx.xxx




how many times you call? (by Bob Morgan [TX]) Posted on: Mar 7, 2018 3:16 PM
Message:

It's 2018 and you're taking phone calls. 'nuff said. --189.149.xx.xxx




how many times you call? (by David [MI]) Posted on: Mar 7, 2018 3:33 PM
Message:

Bob, how true! I would be very open to videoconferencing with prospects but the tech is not quite universal yet. --50.4.xxx.x




how many times you call? (by NC INVESTOR [NC]) Posted on: Mar 7, 2018 3:35 PM
Message:

DAVID:

"I'm not interested in what they prefer"

People are going to communicate the way THEY want to whether we like it or not. It is apparent that since 97% email that is their preference. If only 3 emailed and the other 97 called then I would have to conform to their preferences. My market is very young. I'm not convinced they even know they can use their smartphones for talking. If they could respond by text I guarantee you that is what the majority would do.

"I'm only interested in what I can get them to do"

The fact is they are doing what I want them to do...attend the open house and view the property. That's all I want them to do. Nothing more nothing less. Either they will like the house or they won't. My calling them isn't going to change that.

As for selling. I'm not selling. I am a tour guide akin to leading a horse to water. The properties will either sell themselves or not. --71.75.xx.xx




how many times you call? (by David [MI]) Posted on: Mar 7, 2018 3:40 PM
Message:

@ NCINVESTOR clearly thats not true since I can get 99% of people who email me on the phone. Someone may prefer USDA prime steak but if you put meat n potatoes in front of them , they may take a few bites.

It only takes one motion, a swipe, to answer a call, so I don't know why you think they can't use their phones for talking. It takes a lot more steps to text or email.

You're not pre-screening them, but the OP clearly has a need for that.

And properties can only sell themselves if you lead that horse to water. If you just pull once or twice, that horse ain't getting to water. --50.4.xxx.x




how many times you call? (by NC INVESTOR [NC]) Posted on: Mar 7, 2018 4:46 PM
Message:

DAVID:

"It takes a lot more steps to text or email." Perhaps that is true but it is MY preference and it is on my time at my convenience which for me is much more important than the amount of time.

I am already getting a huge response not only to the ad but to the open houses. I have all of the horses at the water trough that I need or want.

I don't want to talk to them. Not as prospects or as tenants. I want everything done electronically and that seems to suit my tenants.

Pre-screening it's a waste of my time. I want to see credit reports, tax returns for 1099 people, employer and former LL written verifications and eviction reports and anything else that pops up after the initial docs. That's the only screening that I need to or want. Written documented facts that don't lie and can't be distorted.

When my method stops working I will have no choice but to try a different approach but honestly I can't see calling people as being high on the list.

If you want to try videoconferencing there are a few apps where you initiate the conference and send them a link. But that will take longer than 30 seconds just to explain it to them.

--71.75.xx.xx




how many times you call? (by BRAD 20,000 [IN]) Posted on: Mar 7, 2018 6:57 PM
Message:

That rabbit was an emotional support animal!

I don't waste my time and what's left of my life talking to casual callers because most are tire kickers and most lie.

Once I have their application I can see if they qualify.

LLs spend waay too much time and money on the wrong people.

I'm courteous, will talk to anyone who walks up, but nothing happens until we have their written, signed app in hand.

Keeps me square with Fair Housing Law by working from their app, not words floating in the air.

Also, times have changed. People, even us, communicate differently. WE must adapt.

BRAD --68.51.xx.xxx




how many times you call? (by David [MI]) Posted on: Mar 8, 2018 5:24 AM
Message:

I find it a huge waste of MY time (and theirs) to schedule showings for people who obviously don't qualify based on what THEY tell me!

These first five are all crystal clear, yes or no questions

Foreclosure?

Short sale?

Bankruptcy?

Eviction?

Repossession?

What kind of pets? Breed of dogs?

Income, source and amount?

All of this phone prescreen takes 2-3 mins.

--12.47.xx.xxx




how many times you call? (by WMH [NC]) Posted on: Mar 8, 2018 6:45 AM
Message:

I don't call anyone and they don't call me because no phone number in ad. Everyone is directed to my website to fill out our pre-screening questions. From there I either send a "Thanks for your interest but no..." email or I send an appointment request form, where they get to pick a day and time to see the place (from choices I have already set up. 15 minutes apart on the same day.)

If they like and want the place, now they do a "real" application, which we just recently moved online as well. I don't want their SSN, driver's licence etc until I know I want them! And simultaneously they pay for and do the background / credit check online.

Just recently signed a lease with a couple who said this was the easiest way to do the whole procedure they've ever experienced. No chasing me with voice mail, phone tag, etc. And they did it all from their phones - didn't need a computer! They were thrilled. --50.82.xxx.xx




how many times you call? (by David [MI]) Posted on: Mar 8, 2018 10:22 AM
Message:

WMH, do you know what percent of people who view your website end up completing the pre-screening form? --12.47.xx.xxx




how many times you call? (by J [FL]) Posted on: Mar 8, 2018 11:25 AM
Message:

Obviously David has found a way to make phone screening (as well as calling them back) work for him and get them off the phone in a couple of minutes.

I used to do phone screening but about half of them hadn't read the ad at all, and would ask questions already addressed in the ad. Or they would launch into a long story about their lives and not let me speak. Sometimes I had literally to just hang up on them and then a minute later they would call or text back in a rage because I hung up on them. My phone bill was getting too high also. Finally I switched to a hybrid approach to email first and then phone a brief phone call if they passed the initial email screening.

My new approach isn't perfect either but I don't think I could go back to the old way at this point.

--72.188.xxx.xx





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