Now what?
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Now what? (by AL [NC]) Feb 11, 2018 7:11 AM
       Now what? (by plenty [MO]) Feb 11, 2018 7:23 AM
       Now what? (by Ken [NY]) Feb 11, 2018 7:33 AM
       Now what? (by RathdrumGal [ID]) Feb 11, 2018 8:20 AM
       Now what? (by NC INVESTOR [NC]) Feb 11, 2018 9:20 AM
       Now what? (by RB [MI]) Feb 11, 2018 10:17 AM
       Now what? (by AllyM [NJ]) Feb 11, 2018 5:13 PM
       Now what? (by James [GA]) Feb 12, 2018 12:32 AM
       Now what? (by Deanna [TX]) Feb 12, 2018 5:17 AM
       Now what? (by AllyM [NJ]) Feb 12, 2018 8:21 AM
       Now what? (by Ray-N-Pa [PA]) Feb 13, 2018 12:37 PM

Now what? (by AL [NC]) Posted on: Feb 11, 2018 7:11 AM

DH put our primary house up for sale. Failed to remove our personal computer that has tax returns, IDs, property lists, etc on it. The password is listed on the sign in page. Within the 3 days that it was listed, someone stole the computer! My minor kids contact info is on the tax returns! The agents has no clue. He had a carpet cleaner company out, showed or allowed house to be shown via lockbox. We did get a buyer and we close on 3/16. Our personal lives, credit scores etc are in jeopardy. We called the agent (no clue) and made a police report. I can't sleep. Recent credit report shows no new activity. They have all they need to file our tax returns. Please keep us in prayer. Any ideas on what to do is appreciated! Thanks

Now what? (by plenty [MO]) Posted on: Feb 11, 2018 7:23 AM

Life Lock... notify credit reporting agents.

sorry that happened i would not sleep either! Do what you can.

Now what? (by Ken [NY]) Posted on: Feb 11, 2018 7:33 AM

Have your credit locked,police report.I am assuming an agent accompanied whoever stole the computer or the agent himself took it,i would go have a talk with each agent who showed the place

Now what? (by RathdrumGal [ID]) Posted on: Feb 11, 2018 8:20 AM

Report to the police. Freeze your credit with the credit reporting agencies as others suggested. Immediately change your passwords on your brokerage account, Vanguard, bank accounts, credit card accounts. The modern lock boxes, that realtors unlock with their smart phones, can produce a report on who has opened the lock box. Get that report from your realtor.

Double check to make sure that your realtor did not hide the laptop prior to the showing. He may have put in in a drawer or someplace out of the way for safety and then forgotten to replace it.

Now what? (by NC INVESTOR [NC]) Posted on: Feb 11, 2018 9:20 AM

Not much to add to the suggestions listed above.

You do need to notify the credit reporting agencies and your banks and financial accounts. I would have my banks issue a new account. I highly recommend you get a family plan with LifeLock or a similar company to monitor all activity for both of you and the children. If you belong to Costco they have Lifelock for 1/3 of the price and have a family plan.

You need to immediately change your passwords and you should use a password manager (Keeper is excellent) that provides a different password for every single account. They should be long (16 characters)and include symbols and numbers. You should also change PW's every few months.

Almost all financial institutions have 2 step authorization so that no one else can sign in without a code that is issued (text or email) every time you login. If the code is wrong they will lock down the account.

Tax returns are the least of it. To what benefit would it be for someone to file taxes in your name? As for your children's contact info, you might want to change that. Use a relative or friends address.

I would definitely ask your Realtor for the contact info of all Realtors that showed the property. I would personally call each of them and ask if they recall seeing the computer. It might help you pin down timing and would be helpful for the police report.


Now what? (by RB [MI]) Posted on: Feb 11, 2018 10:17 AM

Backtrack, while the Trail is Hot. --47.35.xx.xx

Now what? (by AllyM [NJ]) Posted on: Feb 11, 2018 5:13 PM

Ok, the person who took it is probably not interested in your personal finance stuff and needs a computer or wants to sell it to make a few bucks. Put an ad in your local paper and describe the make and appearance and put up a $500 reward and a photo of it if you have one. Put the words: No questions asked. Do you know your IP address for that computer? Maybe a couple of internet providers locally have a way of detecting someone using it via the IP address. It's the carpet cleaners. Call them and demand the computer back or you will call the police. Tell them there is a video. And do call the police tomorrow and file a report. If it's an upscale house, no one who was interested in it would take a computer.

Now what? (by James [GA]) Posted on: Feb 12, 2018 12:32 AM

Not helpful for this instance, but in the future, encryption will prevent the lost sleep..

Now what? (by Deanna [TX]) Posted on: Feb 12, 2018 5:17 AM

(IP address is connected to the location of your computer, not the computer. So if you plug in your laptop to the internet at your house, your IP is one thing; if you bring your laptop with you to the library, your IP address is now based on the library's internet connection. Likewise, if you use the wifi at your house to access the internet, your IP address is one thing; if you take your laptop to McDonald's to use their wifi, the IP address reflects McDonald's wifi connection.)

Now what? (by AllyM [NJ]) Posted on: Feb 12, 2018 8:21 AM

OK, the carpet people, I feel, are the perpetrators. Please also call the realtor and ask for a list of the people who viewed the property. The realtor has the names. He or she must call and ask them all if they noticed a computer in it's location when they viewed the property. That will help and don't take no for an answer. The police will be interested in a list of the names if the realtor won't provide them. And if the police are no help get a private investigator but makes sure it's a good one. I got duped by a local guy in the yellow pages two years ago.

Now what? (by Ray-N-Pa [PA]) Posted on: Feb 13, 2018 12:37 PM

Where I see someone suggested putting a reward out for it, I tend to do the opposite. I would be putting an add out on CL saying that you are looking for a used PC.

Since the data on the computer was not the target, then maybe someone is trying to get a quick $50 for a used that person to buy it and sleep better at night.

Can you prove that the specific person stole your PC - nope......but for $50 sleeping soundly sounds nice.

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