In 2015, I had a contractor remodel a kitchen, which included a new tile floor. Before they were done, several tiles came loose. They fixed them. One year later, more tiles came loose. They came back and fixed them. 2 years later, a bunch more tiles are loose. Contractor has been giving me the run-around for 4 months now, and it's apparent he is unwilling to come back. The issue is the thinset is not sticking to the tiles. When a tile comes up, it's clean on the bottom. They used the cheapest unmodified thinset available, for porcelain tile, and mostly likely did not put the recommended additive, which is causing the problems. Any recommendations on the way forward?

3yrs is a long time.

Your not gonna get anywhere in court

Fix them yourself and move on

I recently hired a roofer I've used several times to put a new roof on that had active leaks.

After the new roof was put on the leaks were Worse!. I filed with his insurance co.

Only to be told the insurance doesn't cover workmanship. I mean really!

I had to hire another roofer and almost paid the full price of the original roof for him to do it right.

Process not quick. But works.

First get a couple of options to prove your case.

Go to court to get judgement. To replace whole floor. Sounds like a easy win.

Put in claim with Va. State contractors licensing board.

Contractor does not pay. Will lose his license and the state board will pay you from a fund they have st up.

I am a California Licensed Building Contractor with six specialty class licenses plus many accreditation in related fields. I am:

Licensed by the State

Bonded

Carry Liability Insurance

Carry Workmen's Comp insurance

Also carry a license bond

Any job I do that is over $500, I must have a written contract with my client. If I make a mistake or use substandard supplies, I CAN be held liable for fixing the issues in a timely professional manor.

My clients must put down in writing what issues the have with my workmanship and let me know in a timely manor. Like as soon as they have a problem. They SHOULD give me an opportunity to resolve things.

Like in your case, tiles kept on coming up in different locations. They used the wrong thinset or did not mix the

thinset with the proper additives which would make it bond to the and underlayment.

After one or two times having them try to fix things,

you should a have written a second letter to the contractor laying out the problems, time line and issues.

Since the job is faulty, you want him to remove the old time and install new time at his cost. His mistake. You give this demand letter and want things done within the next 30 to 45 days.

If the contractor doesn't comply, then you file a CLAIM with his LICENSE BOND and Insurance Carrier. The Bonding company will open a case and then give the contractor a short time to fix things or they will pay you money to get the job re-done and then cancel his license until such time as he pays back the money the bonding company laid out.

Or you can file a case in small claims court.

This is one of the reasons why I only have a person who does flooring 24/7 and nothing else to do my flooring. Then my carpenter/plumber to do the cabinets, plumbing and countertop.

I have run into this problem so many times where contractors or handymen are only good at some items and terrible at other fixes. I can't say how many times I have seen a guy build a deck from scratch, redo the whole electrical in a house but yet is a God awful painter and flooring guy

I've had very bad results on time floors when I've rented to "big-un's. It just seems that people over 300 pounds and especially over 350 just put terrific stress on floors, showers, toilets, etc. Yikes come apart or are ccracked, shower pans break, toilets torn loose from the mounts.

With regular sized people I very seldom have ever had these problems.

ZZZ of VA, Let the contractor know that in Wisconsin Walmart jobs are available for $11/hour maybe he could get a job there since contracting is not working out.

Zzz you arent repling to a question you asked.

Ive had this problem with tiles in condos with concrete floors.

The tiles will likely continue to pop off the floor.

There could be numerous causes. Most likely is poor workmanship.

You can reset them with quality thinset, with a latex additive mixed in. Each tile shojld have been back buttered with thinset before laying....which they werent.

There is no easy fix now. To do it right, all tiles have to be removed.