Shabby Contractor Work
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Shabby Contractor Work (by ZZZ [VA]) Jan 10, 2018 3:49 PM
       Shabby Contractor Work (by NE [PA]) Jan 10, 2018 3:57 PM
       Shabby Contractor Work (by Jeff [CO]) Jan 10, 2018 4:14 PM
       Shabby Contractor Work (by ZZZ [VA]) Jan 10, 2018 4:48 PM
       Shabby Contractor Work (by Mike [PA]) Jan 10, 2018 4:58 PM
       Shabby Contractor Work (by Robert,Ontario,Can [ON]) Jan 10, 2018 7:07 PM
       Shabby Contractor Work (by John [NY]) Jan 10, 2018 7:10 PM
       Shabby Contractor Work (by RR78 [VA]) Jan 10, 2018 7:24 PM
       Shabby Contractor Work (by Robert J [CA]) Jan 10, 2018 9:47 PM
       Shabby Contractor Work (by David [KY]) Jan 11, 2018 3:55 AM
       Shabby Contractor Work (by Vee [OH]) Jan 11, 2018 5:06 AM
       Shabby Contractor Work (by Richard [MI]) Jan 11, 2018 6:07 AM
       Shabby Contractor Work (by AllyM [NJ]) Jan 11, 2018 9:15 AM
       Shabby Contractor Work (by Tom [FL]) Jan 11, 2018 9:33 AM
       Shabby Contractor Work (by Andrew, Canada [ON]) Jan 12, 2018 5:01 AM

Shabby Contractor Work (by ZZZ [VA]) Posted on: Jan 10, 2018 3:49 PM

In 2015, I had a contractor remodel a kitchen, which included a new tile floor. Before they were done, several tiles came loose. They fixed them. One year later, more tiles came loose. They came back and fixed them. 2 years later, a bunch more tiles are loose. Contractor has been giving me the run-around for 4 months now, and it's apparent he is unwilling to come back. The issue is the thinset is not sticking to the tiles. When a tile comes up, it's clean on the bottom. They used the cheapest unmodified thinset available, for porcelain tile, and mostly likely did not put the recommended additive, which is causing the problems. Any recommendations on the way forward?

Shabby Contractor Work (by NE [PA]) Posted on: Jan 10, 2018 3:57 PM

Each time one pops loose clean the surface and reset them with the best thinset you can buy. Flex bond stuff.

Shabby Contractor Work (by Jeff [CO]) Posted on: Jan 10, 2018 4:14 PM

That sounds like a problem and not just an issue. How did you find this contractor? It sucks that so many are like this one.

Shabby Contractor Work (by ZZZ [VA]) Posted on: Jan 10, 2018 4:48 PM

I could fix them myself, but I shouldn't have to. I paid a lot of money to have that kitchen redone, and the floor is defective. Any ever deal with anything like this in court?

Shabby Contractor Work (by Mike [PA]) Posted on: Jan 10, 2018 4:58 PM

3yrs is a long time.

Your not gonna get anywhere in court

Fix them yourself and move on

I recently hired a roofer I've used several times to put a new roof on that had active leaks.

After the new roof was put on the leaks were Worse!. I filed with his insurance co.

Only to be told the insurance doesn't cover workmanship. I mean really!

I had to hire another roofer and almost paid the full price of the original roof for him to do it right.

Shabby Contractor Work (by Robert,Ontario,Can [ON]) Posted on: Jan 10, 2018 7:07 PM

A lot depends on the type of base. Concrete or OSB. If wooden base then schluter ditra membrane should have been put down first as ceramic or porcelain tiles need a good base. No matter what type of thin set the reality is the base under the tiles.

Shabby Contractor Work (by John [NY]) Posted on: Jan 10, 2018 7:10 PM

Might be a subfloor issue, should have put down wonder board. Any movement in the floor may cause mortar to unadhere to the tile or wood subfloor in spots. I have that in one that I did. I was trying to save money by just going over the plywood. Its been about 4 years and I have maybe 1/15 of the tiles are loose. I did re-mortar them, with the best stuff, but that didn't help. Its the subfloor. However, maybe he did do a crappy job if the tile didn't even stick, and came up clean.

Shabby Contractor Work (by RR78 [VA]) Posted on: Jan 10, 2018 7:24 PM

Process not quick. But works.

First get a couple of options to prove your case.

Go to court to get judgement. To replace whole floor. Sounds like a easy win.

Put in claim with Va. State contractors licensing board.

Contractor does not pay. Will lose his license and the state board will pay you from a fund they have st up.

Shabby Contractor Work (by Robert J [CA]) Posted on: Jan 10, 2018 9:47 PM

I am a California Licensed Building Contractor with six specialty class licenses plus many accreditation in related fields. I am:

Licensed by the State


Carry Liability Insurance

Carry Workmen's Comp insurance

Also carry a license bond

Any job I do that is over $500, I must have a written contract with my client. If I make a mistake or use substandard supplies, I CAN be held liable for fixing the issues in a timely professional manor.

My clients must put down in writing what issues the have with my workmanship and let me know in a timely manor. Like as soon as they have a problem. They SHOULD give me an opportunity to resolve things.

Like in your case, tiles kept on coming up in different locations. They used the wrong thinset or did not mix the

thinset with the proper additives which would make it bond to the and underlayment.

After one or two times having them try to fix things,

you should a have written a second letter to the contractor laying out the problems, time line and issues.

Since the job is faulty, you want him to remove the old time and install new time at his cost. His mistake. You give this demand letter and want things done within the next 30 to 45 days.

If the contractor doesn't comply, then you file a CLAIM with his LICENSE BOND and Insurance Carrier. The Bonding company will open a case and then give the contractor a short time to fix things or they will pay you money to get the job re-done and then cancel his license until such time as he pays back the money the bonding company laid out.

Or you can file a case in small claims court.


Shabby Contractor Work (by David [KY]) Posted on: Jan 11, 2018 3:55 AM

This is one of the reasons why I only have a person who does flooring 24/7 and nothing else to do my flooring. Then my carpenter/plumber to do the cabinets, plumbing and countertop.

I have run into this problem so many times where contractors or handymen are only good at some items and terrible at other fixes. I can't say how many times I have seen a guy build a deck from scratch, redo the whole electrical in a house but yet is a God awful painter and flooring guy

"I buy" all and every material even down to the caulk so product is never an issue and I cannot get gouged by a shady contractor using rap materials. I then only hire out people for a job who only do that particular trade. Anytime I have a guy do totally different projects it's a toss up on how screwed up the job will come out. --196.52.xx.xx

Shabby Contractor Work (by Vee [OH]) Posted on: Jan 11, 2018 5:06 AM

It sounds like the floor is not stable enough for solid tiles, you could try using construction adhesive but you describe random lifting which means the floor is flexing cracking first the mortar then the grout, prolly have to remove everything, replace the subfloor and then prepare for tiles with backerboard and the actual tiles in the pattern of your choice, loose tiles seldom has anything to do with tiles or grout. Will that person do it properly - easier to win the repair amount in lottery tickets.

Shabby Contractor Work (by Richard [MI]) Posted on: Jan 11, 2018 6:07 AM

I've had very bad results on time floors when I've rented to "big-un's. It just seems that people over 300 pounds and especially over 350 just put terrific stress on floors, showers, toilets, etc. Yikes come apart or are ccracked, shower pans break, toilets torn loose from the mounts.

With regular sized people I very seldom have ever had these problems.

Shabby Contractor Work (by AllyM [NJ]) Posted on: Jan 11, 2018 9:15 AM

And that is why I use vinyl tile more often than ceramic which only goes in bathrooms that have had a good underlayment installed.

Shabby Contractor Work (by Tom [FL]) Posted on: Jan 11, 2018 9:33 AM

ZZZ of VA, Let the contractor know that in Wisconsin Walmart jobs are available for $11/hour maybe he could get a job there since contracting is not working out.

HOWEVER, there may be too much flex in the floor and the tiles are popping. --99.56.xx.xx

Shabby Contractor Work (by Andrew, Canada [ON]) Posted on: Jan 12, 2018 5:01 AM

Zzz you arent repling to a question you asked.

Ive had this problem with tiles in condos with concrete floors.

The tiles will likely continue to pop off the floor.

There could be numerous causes. Most likely is poor workmanship.

You can reset them with quality thinset, with a latex additive mixed in. Each tile shojld have been back buttered with thinset before laying....which they werent.

There is no easy fix now. To do it right, all tiles have to be removed.

Around here taking a small contractor to court is almost useless. They just close down the company and open under a new name, making any judgement against them uncollectible.

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