In 2018, I have a goal to automate the move-in process. I am trying to find a fairly "fool proof" way to ensure the tenant understands our expectations. This is not the typical, "let's go over the lease."
I don't usually go thru the whole lease at move-in. I email it to them at least a day in advance so they can look it over. I doubt that many do. But if we do the whole thing at signing time, it takes a lot of time, and what I've found is the main thing on their mind is, "get keys, start moving." They won't be focused on me droning on about abandonment regulations, etc.
Thought about a move-in DVD like Mike Butler has or a YouTube, and I may still do that, but my goal is not to hit every single jot and tittle of the lease. Overall expectations are the key! Hit the stuff that causes 80% of the problems and provide a quick reference sheet for the future.
I typed up the following letter that we'd go over right before signing the lease. Then I'll look them in the eye and say, "Is everyone in agreement with this?" If yes, we sign. If not, we don't. It's 1 page, in "list" format to keep it short 'n sweet.
Please take a look and let me know of any suggestions! Am I crazy? Am I lazy? Does this idea have merit? Your thoughts are appreciated.
How to Have a GREAT Rental Relationship!
As your property managers, we promise to:
1) Allow you to enjoy the use of your home without unreasonable disruptions.
2) Take care of repairs and maintenance issues in a timely manner. 30 days or less for non-emergencies and 3 days or less for emergencies is considered typical.
3) Give you reasonable notice when we need inside access.
4) Communicate clearly and respond to your questions and concerns promptly.
5) Return your full security deposit, less charges for damages or unpaid rent and fees, within the time required by Missouri Statutes.
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1) Pay the rent on or before the day it is due, in full, without any excuses. You expect your income paid to you on or before the day it is due, in full, without any excuses. We expect the same. Donít make us contact you asking for rent. Life happens; have a plan. No excuses for unpaid rent, period.
2) If you have exhausted all possible methods to pay, then let us know and be completely moved out before your next rent is due. Youíll still owe us some money for breaking the agreement, but itís better than staying put and having legal action started against you. Your reputation is valuable: protect it.
3) Take care of the property and report maintenance issues promptly.
4) Obey the law. If we find something illegal or against housing code, donít be surprised or upset when we tell you to correct it.
5) Be a good neighbor to those around you.
6) Respect our contractors. Keep scheduled appointments and let them work.
7) This house is your home, but it is the ownerís house. Donít do anything to their house without first getting written permission.
8) Do not move in people or animals that arenít approved. Thereís a process for adding people or animals in the lease. There are expensive fees if done wrong.
9) Read, understand, and follow all parts of your rental agreement. Weíre here to help you, so ask questions before doing anything if youíre not sure.