Noise Complaints
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Noise Complaints (by Debra [MI]) Oct 11, 2017 9:22 AM
       Noise Complaints (by Landlord ofthe Flies [TX]) Oct 11, 2017 10:32 AM
       Noise Complaints (by NE [PA]) Oct 11, 2017 10:32 AM
       Noise Complaints (by Ken [NY]) Oct 11, 2017 10:57 AM
       Noise Complaints (by Robert Phaedra [NY]) Oct 11, 2017 11:09 AM
       Noise Complaints (by AllyM [NJ]) Oct 11, 2017 11:11 AM
       Noise Complaints (by Gail K [GA]) Oct 11, 2017 12:58 PM
       Noise Complaints (by BRAD 20,000 [IN]) Oct 11, 2017 1:31 PM
       Noise Complaints (by cjo'h [CT]) Oct 11, 2017 10:44 PM
       Noise Complaints (by Oregon Woodsmoke [ID]) Oct 12, 2017 7:16 PM

Noise Complaints (by Debra [MI]) Posted on: Oct 11, 2017 9:22 AM

So how do you other LL's handle noise complaints? We rarely get them, and when we do they are often resolved quickly with a phone call to the offending party. This case it's different. Calls were made, in-person conversations were conducted, in which the offending party very adamantly declared they were not causing a noise issue. Offended party has kept a log of days and times of his complaints which start at 5 am and go until 2 am. Police have been called, I do not know the results of that yet, as they were just dispatched this morning I understand. My question is I know these two tenants do not get along. I can't be in the units at those times to hear the noise how do you know which one is telling the truth? And how do you proceed? Offending tenant is demanding that she should be allowed to "live" in her unit and not have to creep around...Offended tenant is arguing that he can't handle the stomping and screaming and demanding I uphold our lease clause of Quiet enjoyment! Any advice?

Noise Complaints (by Landlord ofthe Flies [TX]) Posted on: Oct 11, 2017 10:32 AM

Either there's a noise issue, or the person below is hypersensitive to any noise, or the person below is using you as a weapon in their war with the upper tenant.

Can you move the lower tenant to another unit? I'm sure your response will be much easier to make once the police report is available.

Noise Complaints (by NE [PA]) Posted on: Oct 11, 2017 10:32 AM

Have a conversation with both parties in front of you. Tell them you understand the noise issue and that the police have been called.

Tell them next time there is an issue, you will flip a coin and one tenant will be heads and the other will be tails. If it gets to the point of a coin toss, heads will move out and a new tenant will move in.

Then, if the problem arises again after the new tenant moves in, tails will then move out and a new tenant will be moved in.

If they balk at that, ask them if they want to do the coin toss now and someone can start packing today.

(Lease or not, don't get into technical stuff) just lay down the law and make them understand that they need to cut their crap.


Noise Complaints (by Ken [NY]) Posted on: Oct 11, 2017 10:57 AM

I don't get involved,just pay me the rent or then we will have a problem

Noise Complaints (by Robert Phaedra [NY]) Posted on: Oct 11, 2017 11:09 AM

I had a guy who did nothing for the two months he lived in my lower unit but complain about the family above him. I gave him the happy clause and he left. Tenants who took over his place never said a word about the upstairs family - either they weren't that bad, or they take it in stride as part of apartment living.

Noise Complaints (by AllyM [NJ]) Posted on: Oct 11, 2017 11:11 AM

I had a noise complaint a few years ago from the bad mold lady who just left. She called me one night telling me, screaming actually, that the upstairs tenant's bed was squeaking and that made her have to go sleep on the couch for days. I listened and told her I would talk to the upstairs tenant to see what could be done.

I had already noticed that the upstairs was using her fire escape stairs as an entrance and had asked me to fix a light on the walk back to those stairs. I explained that I could not because the next door neighbor had already called the police on me for that light because it was shining in his bedroom. I put it up because he was sneaking into the back yard and kicking in the screens on the gazebo.

So I spoke to upstairs and said I would even get her a new bed to solve the problem. She looked at me angrily and told me she was moving and she did. She was a dietician and a good tenant. I later found out that downstairs was also leaving smelly garbage in the hall overnight.

If I had this to do over, I would have asked first floor to tape the noise so I could hear it. That would be my suggestion to you. I don't know what the legality of that is.

I myself was forced to "creep around" in an expensive apartment because the woman downstairs was psycho. She didn't mind my 120 lb dog's footfalls but she didn't like people. I had area rugs and went around barefoot most of the time.

I would get a taperecorder involved in this somehow. Is there a common hallway? Go and sit there at the times that first floor says the noise is happening.

Noise Complaints (by Gail K [GA]) Posted on: Oct 11, 2017 12:58 PM

"demanding I uphold our lease clause of Quiet enjoyment!"

Another tenant who has no concept of the term "quiet enjoyment". It does not mean what they assume it does.

If this continues, offer the complaining tenant the "Happy Clause".

Gail --71.203.xx.xx

Noise Complaints (by BRAD 20,000 [IN]) Posted on: Oct 11, 2017 1:31 PM


Ahh the eternal battle of multifamily buildings!

What *I* really want to do is complain to THEM that THEY are giving ME noise with all their whining!

My lease is clear: Noise, music, instruments, machines, video games, voices, shouting, singing, footsteps, dancing, jumping, ...should not be audible in the next home or apt. Noise complaints are grounds for eviction.

I tell each party that I cannot be around to hear or see the problems when they happen so please call the police so it goes on record. With enough police records I can evict.

That's usually enough so calm the drama until one leaves.

Also, don't answer the phone. Don't let your self be available to listen to whining and dont' respond quickly when they do. Often it's someone who just wants to complain. Don't be the audience.


Noise Complaints (by cjo'h [CT]) Posted on: Oct 11, 2017 10:44 PM

Debra, I live in a one family house on a quiet city street in New Haven Connecticut.All the neighbours are reasonably quiet,but if I didn't hear an occasional dog barking or heard a car or truck go by or in the morning hear the hoot of an owl ,I might think I was dead, so these are all the sounds of life.If your tenants want quiet,tell them to buy a plot in whatever cemetery they would like to be buried in! Even Stonehenge is quite,but I don't think they could get to within miles of it,all open country.Charlie................too bad about them........................................

Noise Complaints (by Oregon Woodsmoke [ID]) Posted on: Oct 12, 2017 7:16 PM

If the complaints get too bad to the point that they are annoying me, I can't be bothered to sort it out. Kick them both out and get the guilty party for sure.

Something like loud party noise that I can hear myself, I will do something about, but the usual complaint is about normal living noise and the complainer is very often the problem, being unreasonable and demanding.

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