The first complaint of noise I plaster notices on the doors of all the units in the building including the door of the person who complained. This is a general letter and is not tenant specific and gets placed in no one's file.
Letter One:
Dear Residents,
It has been brought to my attention that there is an unacceptable amount of noise coming from your building between the hours of _____ and _____.
Per your lease agreement, quiet hours are in effect from 10 p.m. until 7 a.m. During these hours you should use televisions and stereos at a volume level as to not disturb your neighbors, refrain from boisterous indoor and outdoor activity which may disturb your neighbors, and limit conversation in your home to use your "inside voice." Even during times which are outside of the quiet hours observance, please be courteous and respectful to your neighbors.
If you have any questions, please do not hesitate to contact me at _________________.
Getty
If at this point the offending tenant still does not be quiet, I have a second letter which I place on the door of the offending tenant only.
Letter Two:
Dear ____________________,
Recently I notified all residents of your building that there was an unacceptable level of noise and/or disturbance coming from your building. After further investigation, it has been discovered that the offending noise is coming from your home.
Per the lease agreement and my original notice, please be advised quiet hours are in effect from 10 p.m. until 7 a.m. During these hours you should use televisions and stereos at a volume level as to not disturb your neighbors, refrain from boisterous indoor and outdoor activity which may disturb your neighbors, and limit conversation in your home to use your "inside voice." Even during times which are outside of the quiet hours observance, please be courteous and respectful to your neighbors.
Further violations of this policy will not be tolerated. From this date forward, your neighbors have been advised to contact the _____________________ Police Department with any and all noise complaints. If a noise complaint report is filed, this could lead to action up to and including eviction from your home.
If you have any questions, please feel free to contact me at _____________________.
Getty
After letter 2 is sent out, I then act armed only with a police report. If tenants continue to complain about the offending noise but do not contact the police, I consider the matter dropped.
--99.4.xxx.xxx