What is done is done. You can't rewrite history. What you can do is learn from your mistakes. Correct what you can with the current sitch and you are going to have to pay the ex-tenants dear heart sorry to say.
LL's what should of she done differently to deal with this sitch correctly?
1st thing would be?
1.Serve a pay rent or quit at the first available date.
2. Correct the utilities sitch and divide the meters.
3.Check on her rentals more often
4.Serve a abandonment notice if pay or quit goes unanswered.
5. Not change the locks giving the tenants 24 hours to cure or quit. It must be done properly according to the laws of your state.
She is in MN not TX. In CA we could not change the locks until the eviction had gone through the courts and a lock out was done.
6. Sent a security deposit accounting with in her State's LL/TT laws time limit ...
to the tenants last residence which would be her rental property. When it came in the mail if not forwarded she would leave it un-opened and file it for court.
7. As a LL you have the right to enter the property in the event of a emergency. Which burst pipes is a emergency.
8. The way you handled this I believe you may have to pay double or triple the security deposit to the ex-tenants. What you did is seen as a self help eviction. Even though we know and understand what you were doing and why ... unfortunately this will be seen by the court as a self help eviction.
--66.214.x.xx