happy letter

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happy letter (by karen hobbs [OR]) Jul 11, 2008 8:08 AM

happy letter (by OrEGone [OR]) Jul 11, 2008 8:21 AM

happy letter (by sid [MO]) Jul 11, 2008 8:43 AM

happy letter (by tyler [NC]) Jul 11, 2008 6:37 PM

happy letter (by karen hobbs [OR]) Posted on: Jul 11, 2008 8:08 AM
Message:

State Specific Question About: OREGON (OR)

In the July news letter of the RHAGP there is an article about people who complain all the time and how to give them a Happy Letter an a copy of it at your website from contributor Sean (ca)? cant't find it. --70.56.xx.xxx

happy letter (by OrEGone [OR]) Posted on: Jul 11, 2008 8:21 AM
Message:

Happy Clause. Just search here for Happy Clause in the subject.

But they put the whole thing in the newsletter.

===

We have about 50 units managed by an outside PM firm.. They are our harder to deal with assets.. The lower end family rentals, student rentals, the ones that need a lot of hand holding.

That firm recently hired a new PM that was assigned to our properties.. NO PM experience, but she has been a broker for years, and is picking things up quickly.. she IS on the ball.

She called me day before yesterday kind of whining about a new tenant that SHE had selected.. Demanding, demeaning, She has a LAUNDRY list of repair requests (this is a VERY nice, but 100 year old home) and wants me to play good cop, bad cop with her.. After I hear that the tenant slammed the door in her face because the PM said NO to a few repairs, I offered the following:

"Shawna, it's time to invoke the Sean's Happy Clause" She asks if she should shut her office door before she asks me just what that is... Nope.. It's a simple rule really, get ready to write it down, so you can repeat it to the tenant..

"You don't seem to be happy here, and I feel that nothing I do is going to make you happy, so I am invoking the happy clause that isn't written into your lease. I will tear up your lease and you can GO BE HAPPY SOMEWHERE ELSE."

She asks "can I do that?".. Sure you can.

I took a little ribbing from the investor's partner at lunch today "they are moving out you know.. what is all this happy crap".. Hey.. It's SPRING, that is a GREAT house, I just saved all of us 12 months of aggravation..

DO NOT keep or put up with problem tenants. Even if they have good jobs and good credit.. If they are a PITA, invoke the Happy Clause.

Sean

=== --24.21.xx.xx

happy letter (by sid [MO]) Posted on: Jul 11, 2008 8:43 AM
Message:

Sean's happy clause is a great idea. Another suggestion: at the time of lease signing, I have a move-in checklist so that I don't forget anything. At the bottom of the checklist is a section called: "tenant concerns to be addressed". I tell the tenant that if they have ANY concerns or items they would like to see done that this is their ONE CHANCE to tell me verbally. After that, every non-emergency repair request must be in writing and mailed. Amazing at the number of requests that cuts down on. They know to call me if it's a "fire, floor, or blood" repair and that if they fail to notify me that the additional damages from failure to mitigate are on their dollar. --168.166.xx.xx

happy letter (by tyler [NC]) Posted on: Jul 11, 2008 6:37 PM
Message:

hey now...., i'm thinking we share that idea in conception.... brother sean..., don't forget your younger brother here now.....

just pulling your leg now. --75.181.xxx.xxx

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happy letter

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